Returns

Returns Page

At MOOI, we take great pride in the quality and craftsmanship of our products and hope you love your purchase as much as we loved making it. However, if you don’t love it, or if for any reason there is a problem with it, we will happily repair, replace or refund your purchase for you.  We accept returns due to change of mind within 7 days of the date of delivery of an item.

When choosing your MOOI, please keep in mind, our natural materials have been selected for their special and individual textures.

Hair-on Cowhide + Springbok

As each hide is unique there will be variation in colour and pattern, along with the length of hair.

 

Full Grain Leather

All scratches, scrapes, wrinkles + folds that gather on the surface of our leathers are an integral part of the character of our products.  These signs service as evidence of the leather’s authenticity.

 

For all MOOI purchased or delivered anywhere, please first notify us via email at mooi@mooistore.com for return instructions and kindly post your MOOI back to your nearest store:

 

MOOISTORE Pty Ltd (AU)

11 Shoalwater Court

Burleigh Waters

Queensland 4220

Australia

Ph 1300 600401

 

MOOI Ltd (NZ)

C/- Michelle Hart

39 Wembley Road

Mount Eden

Auckland 1041

New Zealand

michelle@mooistore.com

Ph +64 9 98876993

 

Stockist Returns

When receiving your order, please follow the below instruction.

1.    Please ensure you have checked your order as soon as it is received.

2.    Goods are to be inspected within two (2) days of receipt.

3.    Please advise immediately should you receive any incorrect supply via email to mooi@mooistore.com

4.    No returns will be accepted after seven (7) days unless the item is faulty.

6.    We require written confirmation should you wish to return any goods via email to mooi@mooistore.com

7.    Include the relevant invoice number and a brief reason for the request for credit.